Shiann Bowman · Field Record ← All paths

Lens · Retail & Customer Service

Retail & Customer Service

No formal retail title on the resume — but the job is the same skill set I've run for a decade: stay composed with a difficult person, keep records accurate under pressure, show up every shift, and make people feel taken care of. I built my own booking, quoting, and scheduling systems from scratch, so a POS or scheduling tool won't slow me down for long.

←  ·  →
Real fossil skeleton of Triceratops
Dig-site mascotTriceratops
Held the front line of the herd, unbothered, facing every threat head-on.
Photo: Allie Caulfield / MathKnight, CC BY-SA 3.0 (cropped)

The shift that never has to be double-checked — reliable, composed, and ready to start now.

  • Zero-drama handling of difficult customers, every time, not just on a good day
  • Accurate cash handling and recordkeeping under pressure
  • Immediate availability for interviews in Yuma, AZ
  • Comfortable picking up any POS or scheduling system fast — I've built my own
Vitals

Working stats

Customer-Facing Composure
90
Reliability & Punctuality
95
Cash & Records Accuracy
88
Fast-Paced Multitasking
85
Dig log

Relevant service record

Founder
Avoria — web design & custom apps (hand-coded, pay after approval)
Independent web design studio — 50+ clients, 5.0 average rating, zero refund requests ever. One flat price per project, $0/month hosting, and no invoice until the client approves a working draft. Handle every client intake and quote myself.
Founder
Clean Convictions — house cleaning (Yuma, AZ)
Independent cleaning business — published flat-rate pricing, a 24-hour re-clean guarantee, and service for homes, offices, and move-in/move-out jobs. Handle every client quote, schedule, and on-site clean personally.
Legal / Medical Records & Documentation Support
Independent, Project-Based
Organized and maintained sensitive records with strict attention to confidentiality; built structured templates and workflow documentation to cut rework.
Caregiver
Cornerstone Caregiving / Freelance
Direct client care and individualized care plans for veterans, seniors, and clients with autism and cerebral palsy — coordinating directly with healthcare providers and families. Years of one-on-one, in-person service work: reading people, staying patient, and making someone's day better face to face.
Incident Response Analyst
Uber, Phoenix, AZ
Handled live emergency calls, coordinating directly with first responders under time pressure, with full compliance documentation on every case. Fast-paced, customer-facing, high-volume — no two calls the same.
Recovered artifacts

Shipped, not just proposed

Live web app
Caregiver Assignment & Call-Out Auto-Match
Built after noticing a real operational gap — caregivers hired but never matched to a client. Tracks unassigned caregivers, ranks the best replacement during a call-out, and calculates the real cost of unassigned hours. Available on request.
Fossil record

Credentials & milestones

BBA
Bachelor of Business Administration
Newbury University
CPR
CPR & First Aid Certified
Next expedition

Take this further

Open to retail, front-of-house, and customer service roles in Yuma, AZ — available for interviews immediately.