Shiann Bowman · Field Record ← All paths

Lens · Crisis & Support

Crisis Response & Support

Three years on live emergency calls at Uber, coordinating with first responders under time pressure, with full compliance documentation on every case.

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Real fossil skeleton of Tyrannosaurus rex
Dig-site mascotTyrannosaurus rex
The one you call when it's serious — apex responder, handled the biggest problems in the room.
Photo: ScottRobertAnselmo, CC BY-SA 3.0 (cropped)

Composure on the worst call of someone's day, with the documentation to back it up afterward.

  • Live incident handling under real time pressure, not simulated scenarios
  • Direct coordination with first responders and other agencies as it's happening
  • Full compliance documentation on every case, every time — no gaps
  • Trauma-informed communication that de-escalates instead of making things worse
Email me about a role Call 928-916-3711
Vitals

Working stats

Composure Under Pressure
92
Live Call Handling
88
Compliance Documentation
85
First-Responder Coordination
80
Dig log

Relevant service record

2014 — 2017
Incident Response Analyst
Uber, Phoenix, AZ
Handled live emergency calls, coordinating directly with first responders under time pressure, with full compliance documentation on every case. Fast-paced, customer-facing, high-volume — no two calls the same.
Fossil record

Credentials & milestones

CPR
CPR & First Aid Certified
Next expedition

Take this further

Email me about a role Call 928-916-3711

Open to crisis response, trust & safety, or high-pressure support roles.